Our goal at DSS Cable Ties is to provide trustworthy and high-quality cable ties and fastening solutions. equitable product integrity, and the easy resolution of true disputes are the key objectives of our return policy.
Return Eligibility
- Cable ties may be returned within 15–30 days from the date of delivery.
- Products must be unused, uninstalled, and in resalable condition.
- Items must be returned in original packaging with labels intact.
- A valid invoice or proof of purchase is required.
Non-Returnable Items
The following are generally not eligible for return:
Used, cut, or installed cable ties
Customized or special-order cable ties
Bulk packs opened or partially consumed
Clearance or discounted items (unless defective)
- Used, cut, or installed cable ties
- Customized or special-order cable ties
- Bulk packs opened or partially consumed
- Clearance or discounted items (unless defective)
Defective or Incorrect Products.
- Manufacturing defects or wrong items supplied must be reported within 3–7 days of delivery.
- Defective cable ties may be replaced or refunded after inspection.
- Return shipping costs are usually covered by the seller if the fault is confirmed.
Return Authorization.
- Prior approval or a Return Material Authorization (RMA) may be required before sending goods back.
- Returns sent without authorization may be rejected.
Refund Processing.
- Refunds are typically issued within 5–10 working days after inspection.
- Original shipping charges are non-refundable, unless the return is due to supplier error.
- Refunds are processed via the original payment method.
Restocking Fees
- Some suppliers may charge a restocking fee (10%–25%) for non-defective returns, especially on bulk or wholesale orders.
Customer Responsibilities.
- Customers must ensure that the product is unused, in its original packaging, and with all tags intact for the return to be accepted.
- Customers must bear the return shipping cost unless the return is due to a defect, damage, or wrong product delivery.
- Customers must provide accurate details and images (if required) when reporting defective, damaged, or wrong products.
